Design Thinking in Healthcare

“Keywords: Healthcare, continuous innovation, rapid prototyping, patient experiences, problem-solving, concierge medicine, value-based healthcare services

Leveraging Design Thinking to Shape the Future of Healthcare

A systematic review of design thinking on the Centers for Disease Control and Prevention (CDC) website asserts that by increasing the focus on patient and provider needs, design thinking enhances innovation, efficiency and effectiveness in healthcare. Healthcare systems require continuous innovation. “However, patients and providers are not always considered when new interventions or system processes are designed, which results in products that remain unused because they do not account for human context, need, or fallibility,” the study observes. Design thinking can help fix this weakness and ensure that product teams incorporate user needs and feedback throughout the development process.

But hold on!

There is an important caveat to using design thinking in healthcare. In other industries, designers can successfully absorb customer inputs and tailor their products to meet user needs – without worrying about negative consequences to this approach. But in healthcare, that same method could turn out to be dangerous. What users want may not necessarily be beneficial to them, and the designer may have to override their wishes and go with what researchers or healthcare experts say.  Another drawback is that design thinking relies on a rapid-prototyping approach that tolerates — perhaps even encourages — failure. This mentality of ‘fail early, fail fast’ can lead to serious risks and negative outcomes when used in healthcare. “In healthcare, a balance must be struck between creating interventions that are effective and sufficiently palatable and feasible so that they will be used by providers and patients,” the study states.

Keeping Your Date with Doctors

In an insightful article on Harvard Business Review, authors Sharon Kim, Christopher Myers, and Lisa Allen observe that each year around 3.6 million people in the US miss or cancel medical appointments due to “transportation issues”, leading to annual costs for healthcare providers in the billions of dollars. The specific reasons why patients fail to show up are largely unknown, but understanding patient experiences can help solve the mystery, as well as cut costs. 

This is exactly where design thinking can make a difference. “Unlike traditional approaches to problem solving, design thinkers take great efforts to understand patients and their experiences before coming up with solutions. This thorough understanding of patients (for example, those who regularly miss appointments) is what guides the rest of the process,” write the authors, adding that though design thinking has been successfully leveraged in creating new healthcare products and spaces, it has been underutilized in addressing other important challenges, “such as patient transportation, communication issues between clinicians and patients, and differential treatment of patients due to implicit bias, to name just a few.”

Healthcare, a Hospitality Business

On HealthSpaces, writer Hannah Chenoweth in conversation with Lucas Artusi, Systems Designer at the Design Institute for Health, reminds us that people forget healthcare is a hospitality industry — instead, they get “wrapped up” in the clinical delivery aspect of it. And since hospitals and clinics are in the hospitality business, they can learn a lot from how successful hotels design their physical space and services to attract and retain customers. “Guests don’t just walk through housekeeping and the kitchen to get to their rooms, or wait in the lobby for 30 minutes, which is essentially what we make people do in healthcare,” she writes. 

The traditional approach to designing hospitals is turning out to be increasingly ineffective, since people are becoming “savvier about the experience they want to have and it’s driving them toward different business models, like concierge medicine”. But design thinking that is full of empathy and really listens to what patients want, has the potential to overhaul hospital layouts and make them, well, more hospitable. 

Artusi believes design is yet to fully express its potential in healthcare. He concludes, “By arming next generation physicians with the methodologies of design thinking, we’re equipping these students with a toolkit to become change agents. They can start provoking the system and driving the kind of change we need to see for a really human-centered, value-based healthcare system.”

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Journey so far

Our Story

Amplo Global Corporate Social Responsibility (CSR) wing started its journey with the purpose of helping communities for transformation through a holistic approach. The focus is to create an eco-system leading to a self-sustainable value chain. Amplo Global’s social entrepreneurial mindshare along with various social impact start-ups are making a mark towards a better planet to live in.

Our first initiative has been shaking hands with Ahana, the first ray of the sun, a non-profit organization of Kolkata, West Bengal. We have been associating with Ahana from its inception, mentoring and guiding it, assisting to collaborate with various government and non-governmental organizations to conduct different programs related to empowerment and revival of traditional forms of art which are losing their relevance in this fast-growing world.

Amplo Global CSR & Ahana together took an initiative in Surulia village of Purulia district in West Bengal, to rejuvenate the traditional form of the art of making artefacts from molten zinc or brass or copper. We organized workshops where women artisans of Malohar community were given training for learning this art. Moreover, we also took necessary actions for official documentation of these till date unidentified group, so that they get the minimum government benefits allotted for them.

Knowledge development and enablement towards sustainability has been a key goal for AG CSR. To achieve this, AG CSR has planned to take up various projects. One such is conducting a workshop on ‘Gender equality gender justice: the rightful way towards sustainable social development’ with the students of Berhampore Girls’ College at Murshidabad. A one-day workshop has been organized with almost 300 students where a holistic vision on gender, sex and sexuality has been imparted to them. Along with that, they were given knowledge on relevant legal as well as social rights prevalent for them and also against cyber bullying and stalking. They were made aware of the rights available for them which will help them to develop social sustainability to deal in future.

Another knowledge building program has been taken up by AG CSR team in collaboration with a Kolkata-based non-government organization, Kolkata Sanved, working in the field with the survivors for almost twenty years, using Dance Movement therapy for psycho-social rehabilitation and social transformation. Kolkata Sanved wants to prepare a digital archive, consisting of the huge data of their functioning for last two decades, that will be a source of information and knowledge for any individual/organization who wants to work in this field in future. Amplo Global CSR team is supporting KS to curate and host digital archive representing Kolkata Sanved’s works and achievements since its inception.

Empowerment of women and children from the marginalized community and enabling them towards sustainability has always been the major goal of Amplo Global CSR wing. In order to achieve this, AG CSR team has been meandering its path through different projects. The collaboration with organizations like Dishari and Samabedan has been done with this target in mind. Though at the initial stage, AG CSR team is working with these two organizations to strengthen its structure with technical support. This includes helping them to finalize vision-mission statements for strategic management, developing proposals for mobilizing resources and guide them with proper implementation plan.

Along with empowerment of women, AG CSR also works towards the revival and preservation of traditional form of art. A very comprehensive program has been taken up by AG CSR team in association with Ahana and INTACH and with full-fledged support and cooperation of HSWS in the Kalimpong district of West Bengal. Workshops have been arranged in which women of the hills, having knowledge and skill of weaving in traditional handlooms. They were given training on new techniques and methods by professional designer cum trainer, whereby they were taught how to improve their skill and make more variety of products which have huge demand in the market. The aim is to showcase the right path in front of these women which will help them to reach the goal of sustainable livelihood in future.

Our Team

Amplo Global has a pool of experts with experience of working in national as well international organizations. Our expertise is in designing scalable yet customized programs in the field of alternative education, child protection, women empowerment and leadership, sustainable and dignified livelihood solutions, knowledge management and digital archiving, disaster management

Mentor

 

GM Kapur

 
Advisor

 

Partha Pratim Roy – Fulbright distinguished teaching fellow; experienced in development of discovery learning pedagogy and environment in secondary/post-secondary education industry; skilled in non-profit organizations, e-learning, Physics, Data Analysis and Science; strong community and social services professional with a M.Sc. in Physics and M.A. in Educational/Instructional Technology.


Team Members


Tinku Khanna – studied Sociology and Women’s Studies; worked to end sex trafficking among caste-communities trapped into inter-generational prostitution in Bihar, Delhi and Kolkata for last 20 years; has played key role in passage of landmark judgment in trafficking in Patna High Court; has also played key role in upgrading 542 residential schools for under privileged girls to class 12 in Bihar; has been part of prestigious ILVP of US government.

Sudakshina Addy – Masters in Political Science, initially she has been associated with various reputed colleges and universities as a part-time lecturer’ has experience of almost 12 years in the field of marketing and management of events, both social and corporate; as a member of the Amplo CSR team, she acts as the program manager cum coordinator and has been assigned the responsibility of planning, implementation, execution, monitoring and supervision of any program of Amplo Global CSR wing.

Soma Roy Karmakar – studied Development Economics from Calcutta University; has experience of working in audio-visual media and government high school at the beginning of her career; joined the social sector in 2007; from 2007 to 14, she worked extensively on gender, sex, sexuality and HIV & Aids prevention; from 2014 onwards, she started working with child sexual abuse and incest; very well-known trainer and resource person on child rights and child sexual abuse.

Panchali Chakraborty –

Our Story

Our Offerings

ECOSYSTEM BUILDING- Amplo Global aims at connecting the donors, foundations and the beneficiaries. The funds are collected from the donors which in turn gets received by the foundations. Amplo Global joins hands with these foundations to help and provide support to the beneficiaries in order to have sustainability in their life.

HELPING STARTUPS- Our purpose is to mentor, provide guidance and give back-office support to the newly built companies. Amplo Global is happy to take the responsibility of tutoring, guiding, advising and also imparting all kinds of support from the back office to the emerging companies.

FIELD SERVICES- Amplo Global dedicatedly works on the implementation, monitoring and report writing of the projects. As a non-profit organization, Amplo Global CSR Team personally visits the field to write reports of the projects, dedicatedly working on the implementation of the projects and as well as monitoring the progress.

KNOWLEDGE DEVELOPMENT- It is our responsibility to gather knowledge, to code and to curate data collected from the projects. After the implementation of the projects, Amplo Global takes the initiative to code, and curates the data that they gather from the projects and finally gives feedback to the foundations so that the beneficiaries have a blissful life and that the sustainable development goal is being achieved.

CONSULTANCY- Amplo Global plans to work as a consultant to other emerging corporate companies and guide them on how to utilize CSR funds. AG has an objective to mentor, support and help these new companies with the sustainable development goal in near future.

Our Aspirations

Introduction


Amplo Global firmly believes in the principles of social, economic and educational equity-based development. It has developed its CSR policy framework that is aligned with UNSDG 2030. AGI recognizes and acknowledges the fact that Corporate Social Responsibility (CSR) is a company’s commitment to its stakeholders to conduct business in an economically, socially and environmentally sustainable manner, whereby organizations serve the interests of society by taking responsibility for the impact of their activities.

While the practice of CSR in India still remains within the benevolent space, AGI is thriving to mark a shift from institutional building (educational, research and cultural) to community development through various projects. Also, with passage of time and global influences, it is becoming quite discernible that while CSR remains largely restricted to community development, it is getting more strategic in nature.

Our Aspirations


Our Vision – Amplo Global has made a commitment to amplify social impact using technological solutions.

Our Mission – The objective of the Amplo Global CSR Team is to build an ecosystem between the donors, foundations, beneficiaries and the corporate community.

OUR GOAL- our purpose is to use our business as a force for good, and building a safer and sustainable world for all. Amplo Global puts an emphasis on the concepts of women empowerment, imparting education to lead a sustainable life and the revival of the long-lost traditions of local handicrafts.

Our Value proposition is Creating a sustainable development model at the very grassroot level through problem solutions that can be repeatable, customizable and scalable.

Diversity, Equity and Inclusion

  • Achieve DEI goals of Diversity, Equity and Inclusion across employee and supplier value chain.
  • Create a DEI strategy for employers to develop best practices and track their progress.
  • Monitor DEI sustainability.

Circularity

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  • Optimize resource utilization in automotive battery circularity.
  • Simulate social risk and strategize to achieve social sustainability in the battery supply chain.

Decarbonization

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Green IT and Data

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  • Mitigate economic risk to be LEED certified.
  • Manage Data as the new asset for ESG.

Green Infrastructure

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  • Manage financial risk in transitioning to green infrastructure.
  • Strategize to adhere to LEED certification.

Green Sourcing

  • Develop framework and templates in AI/ML platform to meet green sourcing.
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Green Supply Chain and Manufacturing

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Benchmarking

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Materiality and Maturity Assessment

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  • Choose from preloaded global frameworks.
  • Collaborate with a spectrum of stakeholders to iterate and finalize.