Design Thinking for Organizational Change Management

Parkinson’s Law famously states that work expands to fill up available time. And, in a sufficiently large organization, various departments and officials end up creating work for each other and filling up all available time. That is, an organization often loses sight of the fact that it exists to serve customers, and instead it primarily serves itself. The processes and workflows at the organization evolve to meet its own wants and needs, and not that of customers. 

Such an organization is urgently in need of an overhaul and refocusing of priorities. It is ripe for change management, which is usually defined as the methods and manners in which a company describes and implements change within both its internal and external processes.

Change management with design thinking

A powerful method for reorienting the organization and making it customer-centric is by leveraging design thinking, which has empathy and understanding customer needs at its core. While presenting his views on a designer’s approach to change management, leading design thinker, Dennis Hambeukers, points out that change management is not the table at which you will see a lot of designers. However, their skills and tactics can be invaluable for an organization keen on changing. 

The idea becomes clearer when you look at an organization as a service that has been designed to serve its users. This aligns neatly with design thinking by placing users at the center of everything an organization does. Secondly, design thinking contributes to change management by making things concrete. Hambeukers observes that an organization is a very abstract concept. “Strategy, governance, structure, culture etc. are all things that are hard to define and therefore hard to discuss. It is hard to determine what we mean exactly when we discuss abstract subjects.” Designers, however, add value to the process by making things tangible or being able to visualize the problem and the solutions. They can design concrete actions, behaviors, and systems just like they design products and services.

Moreover, designers tend to be bold, always ready to experiment with new ideas and approaches. “Design is fundamentally about change. And to change things, it pays to look outside your comfort zone.” Change management can benefit from such out-of-the-box thinking and “crazy interventions” that designers bring to the table. Often, the tree needs a vigorous shaking to see what falls out, and who better than designers to shake things up with fresh, unconventional thoughts?

Advantage design thinking

Inside HR refers to a Deloitte study that found around 70 percent of change management programs fail. In most cases, the stumbling block is employee resistance to change. “Put another way, employee buy-in goes a long way toward change acceptance and, ultimately, its success.” Traditional methods of change management focus on a “common sense and logical” approach, where management starts by explaining the reasons for the change. The management team then must be seen as the role model and a shining example of the very change it wants to see in the organization. Thirdly, it has to re-engineer processes and practices to incorporate and reinforce the change. And finally, employees need to be trained or their skills upgraded to meet the needs of the transformed organization.

This process tends to be slow and tedious, and has a high rate of failure. However, as Inside HR asserts, design thinking is human-centric and that itself makes it refreshingly different from the more analytical approach taken by traditional change management. And by involving people impacted by change, right from the beginning of the change process, design thinking delivers greater buy-in and lower resistance. “Design thinking recognizes that people impacted by change have the best and most nuanced view, not only of the solution, but the actual problem itself.” So, when design thinking is used for change management, the organization can see from the perspective of all affected parties.

After all, to truly know your people, you need to know their problems. Change can happen only after you throw away your assumptions and absorb the experiences and knowledge of people who are actually going to be impacted by the change.



Journey so far

Our Story

Amplo Global Corporate Social Responsibility (CSR) wing started its journey with the purpose of helping communities for transformation through a holistic approach. The focus is to create an eco-system leading to a self-sustainable value chain. Amplo Global’s social entrepreneurial mindshare along with various social impact start-ups are making a mark towards a better planet to live in.

Our first initiative has been shaking hands with Ahana, the first ray of the sun, a non-profit organization of Kolkata, West Bengal. We have been associating with Ahana from its inception, mentoring and guiding it, assisting to collaborate with various government and non-governmental organizations to conduct different programs related to empowerment and revival of traditional forms of art which are losing their relevance in this fast-growing world.

Amplo Global CSR & Ahana together took an initiative in Surulia village of Purulia district in West Bengal, to rejuvenate the traditional form of the art of making artefacts from molten zinc or brass or copper. We organized workshops where women artisans of Malohar community were given training for learning this art. Moreover, we also took necessary actions for official documentation of these till date unidentified group, so that they get the minimum government benefits allotted for them.

Knowledge development and enablement towards sustainability has been a key goal for AG CSR. To achieve this, AG CSR has planned to take up various projects. One such is conducting a workshop on ‘Gender equality gender justice: the rightful way towards sustainable social development’ with the students of Berhampore Girls’ College at Murshidabad. A one-day workshop has been organized with almost 300 students where a holistic vision on gender, sex and sexuality has been imparted to them. Along with that, they were given knowledge on relevant legal as well as social rights prevalent for them and also against cyber bullying and stalking. They were made aware of the rights available for them which will help them to develop social sustainability to deal in future.

Another knowledge building program has been taken up by AG CSR team in collaboration with a Kolkata-based non-government organization, Kolkata Sanved, working in the field with the survivors for almost twenty years, using Dance Movement therapy for psycho-social rehabilitation and social transformation. Kolkata Sanved wants to prepare a digital archive, consisting of the huge data of their functioning for last two decades, that will be a source of information and knowledge for any individual/organization who wants to work in this field in future. Amplo Global CSR team is supporting KS to curate and host digital archive representing Kolkata Sanved’s works and achievements since its inception.

Empowerment of women and children from the marginalized community and enabling them towards sustainability has always been the major goal of Amplo Global CSR wing. In order to achieve this, AG CSR team has been meandering its path through different projects. The collaboration with organizations like Dishari and Samabedan has been done with this target in mind. Though at the initial stage, AG CSR team is working with these two organizations to strengthen its structure with technical support. This includes helping them to finalize vision-mission statements for strategic management, developing proposals for mobilizing resources and guide them with proper implementation plan.

Along with empowerment of women, AG CSR also works towards the revival and preservation of traditional form of art. A very comprehensive program has been taken up by AG CSR team in association with Ahana and INTACH and with full-fledged support and cooperation of HSWS in the Kalimpong district of West Bengal. Workshops have been arranged in which women of the hills, having knowledge and skill of weaving in traditional handlooms. They were given training on new techniques and methods by professional designer cum trainer, whereby they were taught how to improve their skill and make more variety of products which have huge demand in the market. The aim is to showcase the right path in front of these women which will help them to reach the goal of sustainable livelihood in future.

Our Team

Amplo Global has a pool of experts with experience of working in national as well international organizations. Our expertise is in designing scalable yet customized programs in the field of alternative education, child protection, women empowerment and leadership, sustainable and dignified livelihood solutions, knowledge management and digital archiving, disaster management

Mentor

 

GM Kapur

 
Advisor

 

Partha Pratim Roy – Fulbright distinguished teaching fellow; experienced in development of discovery learning pedagogy and environment in secondary/post-secondary education industry; skilled in non-profit organizations, e-learning, Physics, Data Analysis and Science; strong community and social services professional with a M.Sc. in Physics and M.A. in Educational/Instructional Technology.


Team Members


Tinku Khanna – studied Sociology and Women’s Studies; worked to end sex trafficking among caste-communities trapped into inter-generational prostitution in Bihar, Delhi and Kolkata for last 20 years; has played key role in passage of landmark judgment in trafficking in Patna High Court; has also played key role in upgrading 542 residential schools for under privileged girls to class 12 in Bihar; has been part of prestigious ILVP of US government.

Sudakshina Addy – Masters in Political Science, initially she has been associated with various reputed colleges and universities as a part-time lecturer’ has experience of almost 12 years in the field of marketing and management of events, both social and corporate; as a member of the Amplo CSR team, she acts as the program manager cum coordinator and has been assigned the responsibility of planning, implementation, execution, monitoring and supervision of any program of Amplo Global CSR wing.

Soma Roy Karmakar – studied Development Economics from Calcutta University; has experience of working in audio-visual media and government high school at the beginning of her career; joined the social sector in 2007; from 2007 to 14, she worked extensively on gender, sex, sexuality and HIV & Aids prevention; from 2014 onwards, she started working with child sexual abuse and incest; very well-known trainer and resource person on child rights and child sexual abuse.

Panchali Chakraborty –

Our Story

Our Offerings

ECOSYSTEM BUILDING- Amplo Global aims at connecting the donors, foundations and the beneficiaries. The funds are collected from the donors which in turn gets received by the foundations. Amplo Global joins hands with these foundations to help and provide support to the beneficiaries in order to have sustainability in their life.

HELPING STARTUPS- Our purpose is to mentor, provide guidance and give back-office support to the newly built companies. Amplo Global is happy to take the responsibility of tutoring, guiding, advising and also imparting all kinds of support from the back office to the emerging companies.

FIELD SERVICES- Amplo Global dedicatedly works on the implementation, monitoring and report writing of the projects. As a non-profit organization, Amplo Global CSR Team personally visits the field to write reports of the projects, dedicatedly working on the implementation of the projects and as well as monitoring the progress.

KNOWLEDGE DEVELOPMENT- It is our responsibility to gather knowledge, to code and to curate data collected from the projects. After the implementation of the projects, Amplo Global takes the initiative to code, and curates the data that they gather from the projects and finally gives feedback to the foundations so that the beneficiaries have a blissful life and that the sustainable development goal is being achieved.

CONSULTANCY- Amplo Global plans to work as a consultant to other emerging corporate companies and guide them on how to utilize CSR funds. AG has an objective to mentor, support and help these new companies with the sustainable development goal in near future.

Our Aspirations

Introduction


Amplo Global firmly believes in the principles of social, economic and educational equity-based development. It has developed its CSR policy framework that is aligned with UNSDG 2030. AGI recognizes and acknowledges the fact that Corporate Social Responsibility (CSR) is a company’s commitment to its stakeholders to conduct business in an economically, socially and environmentally sustainable manner, whereby organizations serve the interests of society by taking responsibility for the impact of their activities.

While the practice of CSR in India still remains within the benevolent space, AGI is thriving to mark a shift from institutional building (educational, research and cultural) to community development through various projects. Also, with passage of time and global influences, it is becoming quite discernible that while CSR remains largely restricted to community development, it is getting more strategic in nature.

Our Aspirations


Our Vision – Amplo Global has made a commitment to amplify social impact using technological solutions.

Our Mission – The objective of the Amplo Global CSR Team is to build an ecosystem between the donors, foundations, beneficiaries and the corporate community.

OUR GOAL- our purpose is to use our business as a force for good, and building a safer and sustainable world for all. Amplo Global puts an emphasis on the concepts of women empowerment, imparting education to lead a sustainable life and the revival of the long-lost traditions of local handicrafts.

Our Value proposition is Creating a sustainable development model at the very grassroot level through problem solutions that can be repeatable, customizable and scalable.

Diversity, Equity and Inclusion

  • Achieve DEI goals of Diversity, Equity and Inclusion across employee and supplier value chain.
  • Create a DEI strategy for employers to develop best practices and track their progress.
  • Monitor DEI sustainability.

Circularity

  • Develop roadmaps to transform material value chain, advance circular models and minimize waste.
  • Optimize resource utilization in automotive battery circularity.
  • Simulate social risk and strategize to achieve social sustainability in the battery supply chain.

Decarbonization

  • Strategize pathways for Net Zero with our GHG protocol-led Scope 1, 2, 3 CO2e emission inventory tool.
  • Measure current carbon emission and simulate a low carbon roadmap.
  • Make smarter carbon investment decisions.

Green IT and Data

  • Address Climate crisis to meet ESG goals of Green IT and Data.
  • Mitigate economic risk to be LEED certified.
  • Manage Data as the new asset for ESG.

Green Infrastructure

  • Address ecological crisis to meet ESG goals of Green building.
  • Manage financial risk in transitioning to green infrastructure.
  • Strategize to adhere to LEED certification.

Green Sourcing

  • Develop framework and templates in AI/ML platform to meet green sourcing.
  • Assess the opportunities in green sourcing.
  • Devise Sustainability communication to build an ecosystem for green sourcing.

Green Supply Chain and Manufacturing

  • Optimize container features to minimize GHG emission in logistics.
  • Achieve end-to-end visibility assessment to meet sustainability targets.
  • AI-led supply chain simulation.

Benchmarking

  • Defines capabilities with data-driven, AI -led Peer Benchmarking.
  • Transform business while managing financial risk and opportunities.
  • Develop persona-based KPIs and a roadmap to achieve ESG goals.

Materiality and Maturity Assessment

  • Layer your organization’s capability maturity to every material topic supported with algorithmic integrated scores, attributes, ranking and heatmap.
  • Choose from preloaded global frameworks.
  • Collaborate with a spectrum of stakeholders to iterate and finalize.